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DOI: 10.1055/s-0039-1681587
PATIENT SATISFACTION AFTER THE REALIZATION OF AN ENDOSCOPY: A QUALITY CRITERIA IN OUR UNITS
Publication History
Publication Date:
18 March 2019 (online)
Aims:
To determine the satisfaction level and to know the main quality problems that patient perceives after a endoscopy in gastrointestinal endoscopy unit, through a satisfaction test.
Methods:
A cross-sectional descriptive study was performed at endoscopy unit between May-July 2018. After the recovery, patients were offered anonymously and voluntarily to answer a questionnaire, an adaptation of mGHAA-9; validated and easy to apply.
Results:
754 surveys were carried out, 489 in the morning and 542 colonoscopies. Half patients were males. The 88% said they read the informed consent. Almost all the procedures were under sedation: 66% was sedated with propofol (P). 57% of patients did not feel any discomfort; patients sedated with P have significantly less discomfort than those with F/D (p < 0.05). Waiting time to the appointment was too much for 24%, the delay at the same day of endoscopy was acceptable to 91% of participants. To the patients of the afternoon shift, normal priority, the time of delay seemed significantly greater (p < 0.05); the wait on the same day of the test was higher in the morning shift (p < 0.05). The courtesy of staff and respect for privacy were scored as very good or excellent by 85 and 72%, without differences between groups. The overall score was excellent and very good in 80% of the cases;There were differences between shifts, with the total score being significantly better in the afternoon (p < 0.05), and also in men compared to women. The information received about test and preparation was adequate (27 – 39%) or very good (34 – 39%) in more than half of patients. Finally most of patients would repeat the test in our hospital with same staff.
Conclusions:
Sedation with propofol significantly decreases discomfort, its use should be considered. Courtesy and respect for privacy are important to maintain patient confidence. Endoscopy waiting list and information given to patients are areas to improve.