CC BY-NC-ND 4.0 · J Lab Physicians 2022; 14(01): 032-036
DOI: 10.1055/s-0041-1736521
Original Article

Planning and Setting Up of a Communication Program for Hospitalized COVID-19 Patients: Challenges and Potential Solutions in Resource Constrained Setting

Samridhi Nanda
1   Department of Anaesthesia, Pain Medicine and Critical Care, AIIMS, New Delhi, India
2   Department of Laboratory Medicine, AIIMS, New Delhi, India
Prem Sagar
3   Department of Otorhinolaryngology, AIIMS, New Delhi, India
Mona Sharma
4   Department of Reproductive Biology, AIIMS, New Delhi, India
Ranjan Gupta
5   Department of Rheumatology, AIIMS, New Delhi, India
Ankit Sodani
1   Department of Anaesthesia, Pain Medicine and Critical Care, AIIMS, New Delhi, India
Anjan Trikha
1   Department of Anaesthesia, Pain Medicine and Critical Care, AIIMS, New Delhi, India
› Author Affiliations


Background The recent onset of COVID-19 pandemic has necessitated many patients to be hospitalized in the COVID-19 treating centers. Owing to the need for isolation of these patients and minimizing the risk of transmission to healthy people, COVID-19-positive patients are completely restricted from meeting their friends and families. This gives rise to anxiety amongst the patients' relatives as they are not able to monitor the progress of the patients and have to depend entirely on the healthcare staff for any updates regarding the patient. In contrast, the treating doctors are undergoing severe stress due to the unknown nature of the virus and the risks involved in treating patients. They are thoroughly exhausted after the long hours donning the personal protection equipment (PPE).

Objective To structure and form an interface for communication between the treating physician and the families, as a “communication team,” to decrease the workload on the treating physicians and minimize their contact time in a COVID-19 setting.

Results The addition of a communication team improved the physicians' efficiency of patient management and family satisfaction. Several challenges were faced during the setting up of this interface effectively. However, most of these were dealt with along the way. The communication team was instrumental in allaying the anxiety of the family with respect to their patients' clinical condition. This also ensured engagement of doctors from non-clinical and laboratory-based departments in the COVID-19 treatment process.

Conclusion Adding up a communication team for communicating clinical updates to the family in a resource-limited scenario greatly improved communication and thus family satisfaction of the COVID-19-positive patients.

Publication History

Article published online:
10 November 2021

© 2021. The Indian Association of Laboratory Physicians. This is an open access article published by Thieme under the terms of the Creative Commons Attribution-NonDerivative-NonCommercial License, permitting copying and reproduction so long as the original work is given appropriate credit. Contents may not be used for commercial purposes, or adapted, remixed, transformed or built upon. (

Thieme Medical and Scientific Publishers Pvt. Ltd.
A-12, 2nd Floor, Sector 2, Noida-201301 UP, India