DOI: 10.1055/s-00000036

Laryngo-Rhino-Otologie

LinksClose Window

References

Zeithaml VA, Parasuraman A, Berry LL.
Qualitätsservice: was Ihre Kunden erwarten – was Sie leisten müssen.

Frankfurt/New York: Campus Verlag; 1992: 32

Download Bibliographical Data

We do not assume any responsibility for the contents of the web pages of other providers.