Dysfunktionales Verhalten im Operationssaal: Was wissen wir überhaupt?

Im hektischen OP-Alltag können Koordinationsprobleme oder Reaktionen auf Fehler zu einem angehobenen Ton führen. Dies kann sowohl für Mitarbeitende als auch für die Patientensicherheit negative Auswirkungen haben: Beispielsweise trauen sich die Mitarbeitende nicht mehr, Fragen zu stellen oder Probleme anzusprechen. Mit gezielten Strategien können solche Situationen besser bewältigt werden. Auch den Führungskräften kommt hierbei eine wichtige Rolle zu.

Kernaussagen

• Dysfunktionale Verhalten sind sehr vielfältig und schließen nicht nur sichtbares Verhalten ein.

• Im Operationssaal werden die meisten dysfunktionalen Verhaltensweisen durch situative Aspekte ausgelöst.

• Einige Ausprägungsformen sind:

  • disruptive Behaviours (u.a. unprofessionelles, unhöfliches, herablassendes, aggressives Verhalten, Feindseligkeit)

  • incivility

  • verbal abuse

  • nicht professionelles Verhalten

  • intra-professioneller Konflikt

• Für die Eindämmung von dysfunktionalem Verhalten gibt es auf allen 3 Ebenen (Opfer, Täter und Führungskräfte/Management) Handlungsmöglichkeiten. Allerdings ist zuerst eine sorgfältige Analyse der Situation notwendig, bevor Strategien umgesetzt werden.

• Es hat sich bewährt, nicht nur eine einzelne Methode anzuwenden, sondern verschiedene Strategien zu kombinieren.

Schlüsselwörter

Personalführung - Führungskraft - Patientensicherheit - Kommunikation - Teamfähigkeit - disruptive Behavior

Publikationsverlauf

Artikel online veröffentlicht:
27. November 2025

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