External incentives, information technology, and organized processes to improve health care quality for patients with chronic diseases - Casalino, L; Gillies, RR; Shortell, SM; Schmittdiel, JA; Bodenheimer, T; Robinson, JC; Rundall, T; Oswald, N; Schauffler, H; Wang, MC (JAMA, 2003)
doi:10.1001/jama.289.4.434