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CC BY-NC-ND 4.0 · Indian J Plast Surg 2021; 54(04): 495-500
DOI: 10.1055/s-0041-1739249
Review Article

Managing an Unhappy Patient

Viral Desai 
1   Cosmetic Plastic Surgery and Laser Super specialities, Mumbai, Maharashtra, India
2   Desai Hospitals Ventures LLP, Mumbai, Maharashtra, India
3   Desai Hospitals Private Limited, Mumbai, Maharashtra, India
4   Sarla Hospital, Mumbai, Maharashtra, India
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Abstract

A clinical study has noted that one out of six patients is perceived as “difficult” by clinicians. Not surprisingly, patient dissatisfaction has to do with multiple factors, both within and outside the control of the surgeon. In the present times of electronic information and ratings, managing difficult patients is a critical skill—a patient's dissatisfactory review could adversely affect a practitioner's reputation built over years of meticulous practice. Patient expectations are often more pronounced in case of elective medical procedures such as hair transplants. The subject of managing an unhappy patient in the context of hair transplantation is, therefore, one that requires due enquiry and is the subject that this article seeks to explore.

Keywords

dissatisfied - disgruntled - disappointed - dejected patients


Publication History

Article published online:
14 December 2021

© 2021. Association of Plastic Surgeons of India. This is an open access article published by Thieme under the terms of the Creative Commons Attribution-NonDerivative-NonCommercial License, permitting copying and reproduction so long as the original work is given appropriate credit. Contents may not be used for commercial purposes, or adapted, remixed, transformed or built upon. (https://creativecommons.org/licenses/by-nc-nd/4.0/)

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