Appl Clin Inform 2021; 12(05): 1091-1100
DOI: 10.1055/s-0041-1740188
Research Article

Development, Implementation, and User Evaluation of COVID-19 Dashboard in a Third-Level Hospital in Iran

Somayeh Fazaeli
1   Medical Records and Health Information Technology Department, School of Paramedical Sciences, Mashhad University of Medical Sciences, Mashhad, Iran
,
Taleb Khodaveisi
2   Department of Health Information Technology, School of Allied Medical Sciences, Hamadan University of Medical Sciences, Hamadan, Iran
,
Ali Khorsand Vakilzadeh
3   Department of Complementary and Chinese Medicine, School of Persian and Complementary Medicine, Mashhad University of Medical Sciences, Mashhad, Iran
,
Mehdi Yousefi
4   Social Determinants of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
,
Atousa Ariafar
5   Imam Reza Educational, Research and Medical Institution, Mashhad University of Medical Sciences, Mashhad, Iran
,
Mohsen Shokoohizadeh
1   Medical Records and Health Information Technology Department, School of Paramedical Sciences, Mashhad University of Medical Sciences, Mashhad, Iran
,
Saeed Mohammad-Pour
6   Department of Health Economics, School of Management and Medical Information, Iran University of Medical Sciences, Tehran, Iran
› Author Affiliations

Abstract

Introduction The implementation of a dashboard enables managers to make informed and evidence-based decisions through data visualization and graphical presentation of information. This study aimed to design and implement a COVID-19 management dashboard in a third-level hospital in Mashhad, Iran.

Materials and Methods This descriptive developmental applied study was conducted in the second half of 2020 in three stages, using user-centered design methodology in four phases: (1) specification of the application context, (2) specification of requirements, (3) creation of design solutions, and (4) evaluation of designs. Data collection in each phase was performed through holding group discussions with the main users, nominal group techniques, interviews, and questioners. The dashboard prototype for the data display was designed using the Power BI Desktop software. Subsequently, users' comments were obtained using the focus group method and included in the dashboard.

Results In total, 25 indicators related to input, process, and output areas were identified based on the findings of the first stage. Moreover, eight items were introduced by participants as dashboard requirements. The dashboard was developed based on users' feedback and suggestions, such as the use of colors, reception of periodic and specific reports based on key performance indicators, and rearrangement of the components visible on the page. The result of the user satisfaction survey indicated their satisfaction with the developed dashboard.

Conclusion The selection of proper criteria for the implementation of an effective dashboard is critical for the health care organization since they are designed with a high-tech and content-based environment. The dashboard in the present study was a successful combination of clinical and managerial indicators. Future studies should focus on the design and development of dashboards, as well as benchmarking by using data from several hospitals.

Protection of Human and Animal Subjects

The study was conducted in accordance with the Helsinki Declaration.


Note

This research is part of a large project (Grant Code No. 990315). The study protocol was approved by the Research Ethics Committee of Tehran University of Medical Sciences, Tehran, Iran (Ethical code: IR.TUMS.NIHR.REC.1400.012).




Publication History

Received: 20 June 2021

Accepted: 11 September 2021

Article published online:
08 December 2021

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