Compliance von Hunde- und Katzenbesitzern in der Gesundheitsvorsorge

Zusammenfassung

Die regelmäßige Gesundheitsvorsorge ist ein wesentlicher Bestandteil der Gesundheit und Lebensqualität unserer Haustiere. Durch Vorsorgeuntersuchungen kann der Entstehung von Krankheiten vorgebeugt werden und bestehende gesundheitliche Probleme lassen sich frühzeitig erkennen und behandeln. Ausschlaggebend für das Erreichen einer optimalen Gesundheitsvorsorge ist, neben der tierärztlichen Beratung, vor allem die Compliance der Besitzer. Hunde- und Katzenbesitzer scheinen sich der Notwendigkeit von Vorsorgeuntersuchungen jedoch oftmals nicht bewusst zu sein, und dies leider häufig infolge einer mangelhaften Kommunikation durch den Tierarzt. Aufklärungsgespräche über die Notwendigkeit regelmäßiger Gesundheitsvorsorgeuntersuchungen sind daher essenziell. Die Kommunikation stellt einen der Schlüsselfaktoren für den Aufbau einer Besitzer-Tierarzt-Beziehung dar. Tierärzte sollten sich ausreichend Zeit für die Kommunikation nehmen, sich ihrer verbalen und nonverbalen Aussagen bewusst sein und Besitzer in Behandlungsentscheidungen einbeziehen. Ältere Tiere werden seltener zur Gesundheitsvorsorge vorgestellt als jüngere Tiere, obwohl in zunehmendem Alter die Prävalenz altersbedingter und chronischer Krankheiten steigt. Daher sollte Besitzern vermittelt werden, dass eine frühzeitige Erkennung und Behandlung dieser Krankheiten die Gesundheit und Lebensdauer ihrer Tiere steigert. Katzenbesitzer stellen ihre Tiere seltener zur Gesundheitsvorsorge vor als Hundebesitzer; vielen von ihnen scheint nicht bewusst zu sein, dass Katzen häufig Krankheitssymptome verbergen. Ein weiterer Grund ist, dass viele Katzen das Einfangen, der Transport und der Besuch in der Praxis stresst. Tierärzte könnten Katzenbesitzer über stressreduzierende Transportmaßnahmen aufklären und ihre Praxis katzenfreundlicher gestalten. Durch geeignetes Praxismanagement, z. B. die Möglichkeit monatlicher Ratenzahlungen, das Anbieten jährlicher Vorsorgepläne sowie eine konsequentere Terminvereinbarung, lässt sich die Compliance ebenfalls positiv beeinflussen. Neben einer verbesserten Tiergesundheit kann dies auch zu einer höheren Zufriedenheit der Besitzer führen.

Abstract

Regular preventive health care is an essential part of our pets’ health and quality of life. Preventive healthcare appointments can result in the prevention of disease development as well as lead to the detection and subsequent treatment of existing health problems at an early stage. In order to achieve optimal health care, the owners’ compliance is of most importance in addition to the veterinary advice. However, dog and cat owners often seem to be unaware of the necessity for preventive health care appointments, often as a result of poor communication by the veterinarian. Educational conversations concerning the necessity of regular preventive health examinations are therefore essential. Communication is one of the key factors in building an owner-veterinarian relationship. Veterinarians are advised to invest sufficient time for communication, be aware of their verbal and non-verbal statements, and enable the owner to participate in treatment decisions. Older animals are presented less often for preventive health care appointments than younger animals, although the prevalence of age-related and chronic diseases increases with age. Owners should therefore be informed on the fact that early detection and treatment of these diseases increases their animals’ health and survival. Cats are seen less frequently in preventive health care than dogs; many owners are not aware of the characteristics of cats tending to hide signs of disease. Another reason lies in the fact that many cats are stressed by being captured and transported in addition to the visit in the veterinary practice itself. Veterinarians therefore should educate cat owners concerning stress-reducing transportation measures and design their practice in a more cat-friendly fashion. Compliance can also be influenced positively by appropriate practice management, such as offering monthly instalment payments, establishing annual preventive care plans, as well as regular re-scheduling strategies. In addition to enhancing the animals’ health, this can also result in increased owner satisfaction.

Schlüsselwörter

Prävention - Prophylaxe - Hund - Katze - Besitzer

Key words

Prevention - prophylaxis - dog - cat - animal owners

Publication History

Received: 10 July 2020

Accepted: 17 August 2020

Article published online:
21 October 2020

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