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Yearb Med Inform 1994; 03(01): 69-77
DOI: 10.1055/s-0038-1637995
DOI: 10.1055/s-0038-1637995
Review Paper
Communication in Health Care
Further Information
Abstract
For routine communication, care providers still rely on paper documents and paper mail. At present, new technologies are emerging that have considerable potential for improving communication in health care. This paper reviews existing communication problems, and discusses electronic communication techniques that are gradually replacing paper-based communication.
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References
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- 2 Penney TM. Delayed communication between hospitals and general practitioners: where does the problem lie?. BMJ 1988; 297: 28-9.
- 3 Tuloch AJ, Fowler GH, McMullan JJ, Spence JM. Hospital discharge reports: contents and design. BMJ 1975; 4: 443-6.
- 4 Newton J, Eccles M, Hutchinson A. Communication between general practitioners and consultants: what should their letters contain?. BMJ 1992; 304: 821-4.
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- 6 Harrison PV, Hall PJI. Fax and communication. BMJ 1989; 298: 748-9.
- 7 Terae S, Miyasaka K, Irie G. Telephone line transfer using a local filing system in Hokkaido. Comput Meth Progr Biomed 1991; 36: 151-6.
- 8 Van Casteren V, Leurquin P. Eurosentinel: development of an international sentinel network of general practitioners. Meth Inform Med 1992; 31: 147-52.
- 9 Yasnoff WA. US Health Link: a national information resource for health care professionals. J Med Syst 1992; 16: 95-100.
- 10 Buckingham MS. Use electronic mail. BMJ 1987; 295: 1323-4.
- 11 Grundner TM, Garrett RE. Interactive medical telecomputing. An alternative approach to community health education. N Eng J Med 1986; 314: 982-5.
- 12 Vance Esler W. Interactive Medical Telecomputing (Letter). N Eng J Med 1986; 314: 899
- 13 Cowie JF. Use of electronic mail for patient record transmission. BMJ 1985; 291: 1439-40.
- 14 Gaunt PN. Use of electronic mail for patient record transmission (Letter). BMJ 1985; 291: 1724
- 15 Walker RJ. First steps in EDI: Proceedings of COMPAT ‘89. Munich: Blenheim Online; 1989
- 16 Sedor P. EDI: Electronic management is almost a reality. Hospitals 1989; 63: 65-8.
- 17 Shafarman MJ, Meeks-Johnson J, Jones T, McCoy J, Van Valkenburg T. Implementing a Record-Oriented Clinical Lab Interface Using HL 7 version 2.1 at Indiana University Hospital. In: Clayton PD. ed. Flfteenth Annual Symposium on Computer Applications in Medical Care. New York: McGraw-Hill; 1991: 511-5.
- 18 Cahill BP, Holmen JR, Bartleson PL. Mayo Foundation electronic results inquiry, The HL 7 Connection. In: Clayton PD. ed. Fifteenth Annual Symposium on Computer Applications in Medical Care. New York: McGraw-Hill; 1991: 516-20.
- 19 Branger PJ, Vander Wouden JC, Schudel BR. et al. Electronic communication between providers of primary and secondary care. BMJ 1992; 305: 1068-70.
- 20 Jenkinson S. Medical credit cards could contain a patient’s entire medical records BMJ. 1989; 299: 472
- 21 Beuscart RJ, Paradinas PC. Smart cards for health care. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: Elsevier Science Publ; 1991: 357-66.
- 22 Benson T. Health Cards-The Move Towards Standards. J Med Syst 1990; 1 4: 147-50.
- 23 Hopkins RJ. The Exeter Care Card: A CPS-Based global health care record for the United Kingdom’s National Health Service. J Med Syst 1990; 14: 150-4.
- 24 Chisholm J. The Read clinical classification. BMJ 1990; 300: 1092
- 25 Hopkins RJ. The Exeter Care Card. A CPS based global health care record for the United Kingdom’s National Health Service. In: Duisterhout JS, Has man A, Salomon R. eds. Telematics in Medicine. Amsterdam: Elsevier Science Publ; 1991: 367-85.
- 26 Smith J. Smart Cards: wayward patients. BMJ 1991; 302: 200
- 27 Warren L. Smart Card, dumb idea?. Br J Health Comp 1991; 9: 18
- 28 Regan BC. Computerised information exchange in health care. Med J Aus 1991; 154: 140-4.
- 29 Srivastava AC, Pinching AJ, Adler MW, Robertson R, Higgs R. Identity cards fox patients infected with HIV?. BMJ 1987; 294: 495-6.
- 30 Orthner HF. New Communications Technologies for Hospital Informations Systems. In: Bakker AR. eds. Towards New Hospital Information Systems Amsterdam: North-Holland; 1988: 20-12.
- 31 Ehlers Th. Communication in a Hospit based on ISDN. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematic in Medicine. Amsterdam: North-Holland; 1991: 91-101.
- 32 Lear J, Manco-Johnson M, Feyerabend A, Anderson G, Robinson D. Ultra-High Speed Teleradiology with ISDN Technology. Radiology 1989; 171: 862-3.
- 33 Banifatemi A. Telemedicine: European Database for medical follow up. In: Lun KC, Degoulet P, Piemme TE, Rienhoff O. eds. MEDINFO 1992 Amsterdam: North-Holland Publ Comp; 1992: 1596.
- 34 McDaniel JG, Möhr JR, Müller HA. Health Link – A Pragmatic Approach to Wide Area Telemedicine in Canada. In: Lun KC, Degoulet P, Piemme TE, Rienhoff O. eds. MEDINFO 1992 Amsterdam: North-Holland Publ Comp; 1992: 78-83.
- 35 Bean NH, Martin SM, Bradford H. PHLIS: an electronic system for reporting public health data from remote sites. Am J Public Health 1992; 82: 1273-6.
- 36 Salamon R, Maurice-Tison S, Marlat P, Palmer G, Tilly B. A telematics network for epidemiological surveillance by general practitioners. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 185-91.
- 37 Valleron AJ, Garnerin Ph, Menares J. The French National Communicable Diseases Network: an overview. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 193-203.
- 38 Parker MC. Consider the fax. Br J Hosp Med 1990; 44: 385
- 39 Neal TA, Whiteman J, Swenson JP. Electronic data interchange for pharmacy control. Am J Hosp Pharm 1990; 47: 2483-7.
- 40 Mahoney CD. Restructuring pharmacy services to reduce expenses without eliminating services. Am J Hosp Pharm 1990; 47: 579-84.
- 41 Levine B, Mun SK. Image management and communication systems: a new challenge in radiology. Med Prog Tech 1989; 15: 199-216.
- 42 Paakkala T, Aalto J, Kliharii V, Seppiinen S. Diagnostic performance of teleradiology system in primary health care. Comp Meth Progr Biomed 1991; 36: 157-60.
- 43 Meyer-Ebrecht D. Digital Image Communication. Eur J Rad 1993; 17: 47-55.
- 44 Mattheus R. European standardization efforts: an important frame work for medical imaging. Eur J Rad 1993; 17: 28-37.
- 45 Harrington JJ. Framework model for health care IT. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 281-6.
- 46 AIM – project A2055, Healthcare Telematics Services Implementation Framework, Documentld: A2055/DTB/ DELl/001/1.0.
- 47 Mattheus R, Noothoven van Goor JM. The European Community standardization in medical informatics and imaging. Comput Meth Progr Biomed 1992; 37: 333-41.
- 48 Harrington JJ, Benson TJR. Spector AL. IEEE P1157 Medical Data Interchange (MEDIX) Committee Overview and Status Report. In: Miller RA. ed. Fourteenth Annual Symposium on Computer Applications in Medical Care. New York: IEEE Computer Society Press; 1991: 230-4.
- 49 Schultz S. Communication standards in medicine. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 247-52.
- 50 ISO 9735Electronic Data Interchange for Administration, Commerce and Transport (ED/FACT) – Application Level Syntax Rules. Geneva: United Nations Economic Commission for Europe -Trade Division; 1988
- 51 National Electrical Manufacturing Association. A CR -NEMA Digital Immaging and Communication Standard. NEMA 1989, Publication 300-1988 2101. LNW Washington, DC: 2003: 7.
- 52 McDonald CJ, Hammond WE. Standard formats for electronic transfer of clinical data. Ann Int Med 1989; 110: 33-3. 5
- 53 De Moor GJE. A standard solution for the exchange of clinical laboratory data EUCLIDES. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 259-80.
- 54 Policy statement The use of facsimile machines and electronic data transfer in the emergency department. Ann Emerg Med 1993; 22: 148
- 55 Clark SL, Devore GR, Sabey P, Jolley KN. Fetal heart rate transmission with the facsimile telecopier in rural areas. Am J Obstet Gynecol 1989; 160: 1040-2.
- 56 Powell J. Shared care. Practitioner 1991; 235: 761-2.
- 57 Constantino M, Hoskins PL, Fowler PM. et al. Interaction between diabetic patients, their general practitioners and a hospital diabetic clinic. Med J Aus 1991; 155: 515-8.
- 58 De Moor GJE. Standardization in Medical Informatics. In: Van Bemmel JH, McCray AT. eds. 1993 IMIA Yearbook of Medical Informatics. Schattauer Verlag: Stuttgart; 1993: 61-6.
Address of the authors:
P.J. Branger, M.D.
J.S. Duisterhout, M.Sc.
Dept of Medical Informatics
Faculty of Medicine and Health Sciences
Erasmus University Rotterdam
P.O. Box 1738
3000 DR Rotterdam
The Netherlands
-
References
- 1 Long A, Atkins JB. Communication between general practitioners and consultants. BMJ 1972; iv: 456-9.
- 2 Penney TM. Delayed communication between hospitals and general practitioners: where does the problem lie?. BMJ 1988; 297: 28-9.
- 3 Tuloch AJ, Fowler GH, McMullan JJ, Spence JM. Hospital discharge reports: contents and design. BMJ 1975; 4: 443-6.
- 4 Newton J, Eccles M, Hutchinson A. Communication between general practitioners and consultants: what should their letters contain?. BMJ 1992; 304: 821-4.
- 5 Inada H, Horio H, Sekita Y, Ishikawa K, Yoshida M. A study on a home care support information system. In: Lun KC, Degoulet P, Piemme TE, Rienhoff O. editors.MEDINFO 1992 Amsterdam: North-Holland Publ Comp; 1992: 349-53.
- 6 Harrison PV, Hall PJI. Fax and communication. BMJ 1989; 298: 748-9.
- 7 Terae S, Miyasaka K, Irie G. Telephone line transfer using a local filing system in Hokkaido. Comput Meth Progr Biomed 1991; 36: 151-6.
- 8 Van Casteren V, Leurquin P. Eurosentinel: development of an international sentinel network of general practitioners. Meth Inform Med 1992; 31: 147-52.
- 9 Yasnoff WA. US Health Link: a national information resource for health care professionals. J Med Syst 1992; 16: 95-100.
- 10 Buckingham MS. Use electronic mail. BMJ 1987; 295: 1323-4.
- 11 Grundner TM, Garrett RE. Interactive medical telecomputing. An alternative approach to community health education. N Eng J Med 1986; 314: 982-5.
- 12 Vance Esler W. Interactive Medical Telecomputing (Letter). N Eng J Med 1986; 314: 899
- 13 Cowie JF. Use of electronic mail for patient record transmission. BMJ 1985; 291: 1439-40.
- 14 Gaunt PN. Use of electronic mail for patient record transmission (Letter). BMJ 1985; 291: 1724
- 15 Walker RJ. First steps in EDI: Proceedings of COMPAT ‘89. Munich: Blenheim Online; 1989
- 16 Sedor P. EDI: Electronic management is almost a reality. Hospitals 1989; 63: 65-8.
- 17 Shafarman MJ, Meeks-Johnson J, Jones T, McCoy J, Van Valkenburg T. Implementing a Record-Oriented Clinical Lab Interface Using HL 7 version 2.1 at Indiana University Hospital. In: Clayton PD. ed. Flfteenth Annual Symposium on Computer Applications in Medical Care. New York: McGraw-Hill; 1991: 511-5.
- 18 Cahill BP, Holmen JR, Bartleson PL. Mayo Foundation electronic results inquiry, The HL 7 Connection. In: Clayton PD. ed. Fifteenth Annual Symposium on Computer Applications in Medical Care. New York: McGraw-Hill; 1991: 516-20.
- 19 Branger PJ, Vander Wouden JC, Schudel BR. et al. Electronic communication between providers of primary and secondary care. BMJ 1992; 305: 1068-70.
- 20 Jenkinson S. Medical credit cards could contain a patient’s entire medical records BMJ. 1989; 299: 472
- 21 Beuscart RJ, Paradinas PC. Smart cards for health care. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: Elsevier Science Publ; 1991: 357-66.
- 22 Benson T. Health Cards-The Move Towards Standards. J Med Syst 1990; 1 4: 147-50.
- 23 Hopkins RJ. The Exeter Care Card: A CPS-Based global health care record for the United Kingdom’s National Health Service. J Med Syst 1990; 14: 150-4.
- 24 Chisholm J. The Read clinical classification. BMJ 1990; 300: 1092
- 25 Hopkins RJ. The Exeter Care Card. A CPS based global health care record for the United Kingdom’s National Health Service. In: Duisterhout JS, Has man A, Salomon R. eds. Telematics in Medicine. Amsterdam: Elsevier Science Publ; 1991: 367-85.
- 26 Smith J. Smart Cards: wayward patients. BMJ 1991; 302: 200
- 27 Warren L. Smart Card, dumb idea?. Br J Health Comp 1991; 9: 18
- 28 Regan BC. Computerised information exchange in health care. Med J Aus 1991; 154: 140-4.
- 29 Srivastava AC, Pinching AJ, Adler MW, Robertson R, Higgs R. Identity cards fox patients infected with HIV?. BMJ 1987; 294: 495-6.
- 30 Orthner HF. New Communications Technologies for Hospital Informations Systems. In: Bakker AR. eds. Towards New Hospital Information Systems Amsterdam: North-Holland; 1988: 20-12.
- 31 Ehlers Th. Communication in a Hospit based on ISDN. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematic in Medicine. Amsterdam: North-Holland; 1991: 91-101.
- 32 Lear J, Manco-Johnson M, Feyerabend A, Anderson G, Robinson D. Ultra-High Speed Teleradiology with ISDN Technology. Radiology 1989; 171: 862-3.
- 33 Banifatemi A. Telemedicine: European Database for medical follow up. In: Lun KC, Degoulet P, Piemme TE, Rienhoff O. eds. MEDINFO 1992 Amsterdam: North-Holland Publ Comp; 1992: 1596.
- 34 McDaniel JG, Möhr JR, Müller HA. Health Link – A Pragmatic Approach to Wide Area Telemedicine in Canada. In: Lun KC, Degoulet P, Piemme TE, Rienhoff O. eds. MEDINFO 1992 Amsterdam: North-Holland Publ Comp; 1992: 78-83.
- 35 Bean NH, Martin SM, Bradford H. PHLIS: an electronic system for reporting public health data from remote sites. Am J Public Health 1992; 82: 1273-6.
- 36 Salamon R, Maurice-Tison S, Marlat P, Palmer G, Tilly B. A telematics network for epidemiological surveillance by general practitioners. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 185-91.
- 37 Valleron AJ, Garnerin Ph, Menares J. The French National Communicable Diseases Network: an overview. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 193-203.
- 38 Parker MC. Consider the fax. Br J Hosp Med 1990; 44: 385
- 39 Neal TA, Whiteman J, Swenson JP. Electronic data interchange for pharmacy control. Am J Hosp Pharm 1990; 47: 2483-7.
- 40 Mahoney CD. Restructuring pharmacy services to reduce expenses without eliminating services. Am J Hosp Pharm 1990; 47: 579-84.
- 41 Levine B, Mun SK. Image management and communication systems: a new challenge in radiology. Med Prog Tech 1989; 15: 199-216.
- 42 Paakkala T, Aalto J, Kliharii V, Seppiinen S. Diagnostic performance of teleradiology system in primary health care. Comp Meth Progr Biomed 1991; 36: 157-60.
- 43 Meyer-Ebrecht D. Digital Image Communication. Eur J Rad 1993; 17: 47-55.
- 44 Mattheus R. European standardization efforts: an important frame work for medical imaging. Eur J Rad 1993; 17: 28-37.
- 45 Harrington JJ. Framework model for health care IT. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 281-6.
- 46 AIM – project A2055, Healthcare Telematics Services Implementation Framework, Documentld: A2055/DTB/ DELl/001/1.0.
- 47 Mattheus R, Noothoven van Goor JM. The European Community standardization in medical informatics and imaging. Comput Meth Progr Biomed 1992; 37: 333-41.
- 48 Harrington JJ, Benson TJR. Spector AL. IEEE P1157 Medical Data Interchange (MEDIX) Committee Overview and Status Report. In: Miller RA. ed. Fourteenth Annual Symposium on Computer Applications in Medical Care. New York: IEEE Computer Society Press; 1991: 230-4.
- 49 Schultz S. Communication standards in medicine. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 247-52.
- 50 ISO 9735Electronic Data Interchange for Administration, Commerce and Transport (ED/FACT) – Application Level Syntax Rules. Geneva: United Nations Economic Commission for Europe -Trade Division; 1988
- 51 National Electrical Manufacturing Association. A CR -NEMA Digital Immaging and Communication Standard. NEMA 1989, Publication 300-1988 2101. LNW Washington, DC: 2003: 7.
- 52 McDonald CJ, Hammond WE. Standard formats for electronic transfer of clinical data. Ann Int Med 1989; 110: 33-3. 5
- 53 De Moor GJE. A standard solution for the exchange of clinical laboratory data EUCLIDES. In: Duisterhout JS, Hasman A, Salomon R. eds. Telematics in Medicine. Amsterdam: North-Holland; 1991: 259-80.
- 54 Policy statement The use of facsimile machines and electronic data transfer in the emergency department. Ann Emerg Med 1993; 22: 148
- 55 Clark SL, Devore GR, Sabey P, Jolley KN. Fetal heart rate transmission with the facsimile telecopier in rural areas. Am J Obstet Gynecol 1989; 160: 1040-2.
- 56 Powell J. Shared care. Practitioner 1991; 235: 761-2.
- 57 Constantino M, Hoskins PL, Fowler PM. et al. Interaction between diabetic patients, their general practitioners and a hospital diabetic clinic. Med J Aus 1991; 155: 515-8.
- 58 De Moor GJE. Standardization in Medical Informatics. In: Van Bemmel JH, McCray AT. eds. 1993 IMIA Yearbook of Medical Informatics. Schattauer Verlag: Stuttgart; 1993: 61-6.