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Methods Inf Med 1990; 29(01): 51-56
DOI: 10.1055/s-0038-1634762
DOI: 10.1055/s-0038-1634762
Hospital and Health Information Systems
Development of an Instrument for the Management of Computer User Attitudes in Hospitals
Research reported here was funded by the US Department of Health, Center for Health Services Research, Grant HS05084.Further Information
Publication History
Publication Date:
06 February 2018 (online)
Abstract
Measuring and managing user attitudes toward various aspects of computer systems is an important part of making those systems effective. In this paper, results of an effort to adapt and test a technique for measuring user satisfaction in hospitals are presented. These results include extensive empirical tests of the technique. Comparison norms for hospital computer user satisfaction are also presented and interpreted. Analysis software for using the technique as a management tool is presented. Finally, experiences using the concept are presented.
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