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CC BY 4.0 · Int Arch Otorhinolaryngol 2025; 29(03): s00451809426
DOI: 10.1055/s-0045-1809426
Original Research

Key Performance Indicators Applied in Medicine

Authors

  • Ricardo Ferreira Bento 

    1   Department of Otorhinolaryngology, Faculty of Medicine, Universidade de São Paulo, São Paulo, SP, Brazil

  • Mara Edwirges Rocha Gândara 

    1   Department of Otorhinolaryngology, Faculty of Medicine, Universidade de São Paulo, São Paulo, SP, Brazil

  • Silvio Pires Penteado 

    1   Department of Otorhinolaryngology, Faculty of Medicine, Universidade de São Paulo, São Paulo, SP, Brazil

Funding The authors declare that the present study was funded by Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP; process 2023/10201-5).
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Abstract

Introduction

Key performance indicators (KPIs) measure the critical functions and activities that must be performed in an organization to provide management with an assessment of quantity and quality, from which it can aid strategic decisions to achieve objectives.

Objective

To map the literature review on KPIs in the context of medicine.

Methods

In the literature review, we adopted a proposed model and made appropriate adaptations to it. The PubMed database was chosen, with filters applied to define a path. The findings of the articles were briefly discussed in comparison with others to highlight specific findings.

Results

Almost 100 research articles were eligible for investigation in a wide range of third- and second-degree medical specialties. In these articles, the KPIs are numbered from 1 up to 797 qualitative and quantitative measures.

Conclusions

The KPIs are not limited to a financial regime; instead, in the field of medicine, they play an important role in a wide range of medical specialties, from clinics, therapeutics, surgery, pharmacy, research, regulatory affairs, hospitalization, management, and product development. These indicators can be implemented and evaluated by different means, from simple resources such as home visit, telephone survey, cross-comparison with a benchmark, questionnaires, spreadsheets, to the most sophisticated technology, such as IT resources, artificial intelligence, the linear hinges model, the Research and Development/University of California, Los Angeles (RAND/UCLA) appropriateness method, and the Monte Carlo simulation.

Keywords

health care quality indicators - institutional management teams - quality improvements - health services research - knowledge discovery

Clinical Essay Registry

Authorization granted and expedited on 5 October 2023; reference number: 6.390.430.


Supplementary Material



Publication History

Received: 02 October 2024

Accepted: 11 March 2025

Article published online:
26 September 2025

© 2025. The Author(s). This is an open access article published by Thieme under the terms of the Creative Commons Attribution 4.0 International License, permitting copying and reproduction so long as the original work is given appropriate credit (https://creativecommons.org/licenses/by/4.0/)

Thieme Revinter Publicações Ltda.
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Bibliographical Record
Ricardo Ferreira Bento, Mara Edwirges Rocha Gândara, Silvio Pires Penteado. Key Performance Indicators Applied in Medicine. Int Arch Otorhinolaryngol 2025; 29: s00451809426.
DOI: 10.1055/s-0045-1809426
 

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