Summary
Objectives: The rapid growth, both in technical and social approaches to the innovation phenomenon
in health care suggests that profound changes are occurring. The focus of the project
was to evaluate these changes through the case study of the French emergency field.
Methods: The consequences of information technology implementations in the Emergency Services
are presented as models to investigate the importance of technical expertise, with
both the involvement of all the stakeholders from the beginning of the design and
the test of the new tool in real settings.
Results and Conclusion: A new form of work resulted for the management of the crisis, which questioned the
status of the actors and their actions, and the characteristics of the protocols of
rescue. The outcome of this project was a new model built for the rescue of the emergency
field which encompasses alternative forms of expertise.
Keywords
Emergency - telemedicine - collaborative work - information technology
