Summary
Objective:
In order to ensure the successful implementation of a nursing information system
(NIS), nurses and nursing students must be adequately trained. In order to do this
effectively, it is essential to understand their training needs. This study focuses
on the training needs of nursing students in particular through the identification
of the usage problems they encounter. Usability testing, which involves observing
users’ interaction with an NIS, overcomes the deficiencies of traditional approaches
of training needs analysis such as interviewand survey. The study applied usability
test to assess training needs of nursing students to learn to use a specific NIS,
the “Care Planning Assessment Tool” (CPAT).
Methods:
An experiment in which novice CPAT users were expected to learn to use the software
through task-based exploration was conducted. Eight nursing undergraduate students
who had never used the software were recruited. Participants’ interactionswith the
system were captured by screen capture software. Meanwhile, participants’ “think aloud”
verbal expression of their usage problems was audio-taped.
Results:
A coding schemewas used in analysing the captured audio and video data. Ten common
usage problems were identified. From these problems, three areas of knowledge gap
that this cohort of novice users experienced were identified.
Conclusion:
The training needs of nursing students learning to use an NIS was conceptualised
in a model consisting of three types of knowledge, i.e. computer skills, knowledge
about the NIS and knowledge about procedure of nursing documentation. The knowledge
gap must be filled in order to ensure effective training.
Keywords
Training needs analysis - nursing students - nursing information systems - usability
testing
